Terms and Conditions

Terms & Conditions

In this document the following words and expressions shall have the following meanings:

“Alps Angels” will refer to the company Alps Angels SARL Siret: (applied for)

“Client” shall be the person that makes the booking for themselves or on behalf of other persons

“Party” shall refer to all persons travelling under one single booking

“Passenger” shall refer to a person within a party. “Operator” shall refer to an enterprise that provides transport services via the use of their own vehicles

1 – Full payment is required at the time of booking unless an alternative arrangement has been made with Alps Angels.  Alps Angels will produce written confirmation of the details regarding the booking by email

2 – Such payment is strictly non-refundable except in circumstances where Alps Angels, due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the booking

3 – Clients are entitled to cancel the ticket by email or letter.  Cancellations must be made at least 21 days before the time of travel.  In the event of a cancellation by the Client, Alps Angels, at its absolute discretion, may refund the money subject to a deduction of bank, and administrative charges.  The Client will receive an email confirming the cancellation

4 – Where two or more passengers are included on the same booking, the Client purchasing the booking shall be deemed to do so on the basis that he/she acts as an agent for both or all members of the Party and accepts these booking conditions on behalf of each member of the Party

5 – Where Alps Angels book for travel on services provided by operators other than Alps Angels we do so as agents for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on our own services

6 – The invoice is your ticket.  Please print a copy or have a PDF on your phone to bring with you when you travel

7 – In the case of missed flights or flight delays forcing you to miss your transfer.  Alps Angels will endeavour to meet your new requirements at no additional cost.  Where this is not possible, they will ask you to fill in a declaration for your travel insurance for the cost of your new transfer.  The extra charge may be waived or reduced at the discretion of Alps Angels

8 – The destination and pick-up addresses you have supplied are the addresses to which you will be delivered and picked up.  Should you wish to change these or any other details, this must be done in writing by email directly with Alps Angels two days prior to the date of travel

9 – All luggage must be clearly labelled with the owners name and destination address.  Customers are limited to two items of luggage (one usual holiday luggage bag and small hand luggage bag), and a ski or snowboard bag.  Ski and snowboard bags should be declared at the time of booking in order to assist Alps Angels with the provision of adequate luggage space.  Any luggage in excess of the above must also be declared at the time of booking.  In the event of a client having excess luggage

10 – Alps Angels reserves the right to charge an excess baggage allowance, or refuse to transport the items

11 – Alps Angels reserves the right (and delegates to its drivers the right) to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s)

12 – Any person using threatening or abusive language or behaviour to a driver or passenger will be asked to leave the vehicle immediately regardless of where it is or the time of day

13 – Passengers who soil the interior of a vehicle will be liable to pay a cleaning charge of a minimum of 50 euros.  This charge is payable immediately to the Alps Angels driver.   Alps Angels will produce a receipt for this transaction.  If payment cannot, or will not, be made Alps Angels will cancel any outstanding transfer(s) for the passenger(s) concerned with no refund given and take legal action against the passenger(s) concerned to recover the cost of cleaning the vehicle including any legal fees Alps Angels incur

14 – Parents, or minders (or friends over 18 years) of children and adolescents under the age of 18 years, are responsible for the conduct of these minors while in the Alps Angels vehicles, and will be held responsible for any damage caused by the aforementioned minors

15 – Passengers are not allowed to take onto our vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks on our vehicles

16 – The consuming of food is not permitted on any Alps Angels vehicle

17 – Smoking is not permitted in Alps Angels vehicles

18 – Vehicles are fully insured for passenger and third party claims, as required under French law.  However, whilst every care is always taken, clients property is carried entirely at their own risk and no responsibility can be accepted for loss or damage.  Customers are therefore advised to check their own travel insurance

19 – Alps Angels will use every reasonable means to ensure that the vehicle(s) arrives on time to begin the period of hire and that it reaches its destination on time.  Alps Angels will not incur any liability whatsoever in the event of any delay due to causes beyond its control

20 – Alps Angels will endeavour to carry the passenger with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document.  However circumstances beyond our control may prevent the achievement of this responsibility

The following are examples of circumstances which are not within our control:

  • accidents causing delays to the vehicle
  • vehicle breakdowns
  • exceptional or severe weather conditions
  • compliance with requests of the police
  • deaths and accidents on the road
  • vandalism and terrorism
  • unforeseen traffic delays
  • industrial action by third parties
  • problems caused by other customers
  • the vehicle being held or delayed by a police officer or government official
  • other circumstances affecting passenger safety

21 – If Alps Angels fails for any reason within our control to deliver its passengers to their confirmed destination, Alps Angels will provide suitable transport such as another coach, train, private car, taxi etc.  Any reimbursement made by Alps Angels for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi

22 – It is the responsibility of the client that all the information on their Alps Angels invoice is correct.  Alps Angels  accepts no responsibility for misinformation given by a customer that results in either a flight being missed or a driver failing to be at the arrival airport in question to pick-up up a customer(s)

23 – Delayed Flights: clients must understand that in the event of flight delays exceeding 90 minutes, and if the allocated driver has to leave the airport prior to the arrival of the client, clients will be placed on the next available transfer that is going to the requested destination.  If the driver is available to wait there will be a charge, after 90 minutes, of 25 euros per hour.  If the driver is aware of the new arrival time for the delayed flight before leaving a resort to go to the arrival airport in question, the driver will leave according to the new arrival time and no supplement will be charged

24 – Clients are asked to do their best to keep Alps Angels informed about all possible delays to their flight(s).  Delayed trains: in the case of train transfers Alps Angels can only guarantee to wait for 30 minutes after the expected train arrival time.  If a train is delayed beyond this time, the driver may not be able to wait due to other commitments and the client will be offered a refund less an admin charge of 25 euros.  If the driver is able to wait beyond 30 minutes Alps Angels can, at its discretion, make a waiting charge of 25 euros per hour (or part there-of)

25 – Night Rates: For transfers requiring a driver to work between midnight and 6am there is a 50.00 euro supplement per vehicle

26 – Alps Angels shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach in contract.  Nothing can affect the consumer’s statutory rights

27 – Alps Angels’ Terms and conditions are governed by French Law.  Any dispute between Alps Angels and a third party, if not resolved by mutual agreement shall be referred to a mediator.  However, if mediation is unsuccessful, then the matter of the dispute will be referred to a formal litigation process through the French courts